Storage Hoxton Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Hoxton supplies storage, removal, packing, and related services within the United Kingdom. By making a booking, using our website, or instructing us to carry out any service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm, or company who requests or purchases services from Storage Hoxton.

Company means Storage Hoxton, the provider of storage, removal, packing, and related services.

Services means any removal, transport, packing, unpacking, loading, unloading, storage, or related services supplied by the Company.

Goods means the items and property that you request us to handle, transport, or store.

Contract means the agreement between the Company and the Client comprising these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services

The Company provides domestic and commercial removal services, transportation, short term and long term storage, and ancillary services such as packing and unpacking. The specific services to be provided will be set out in the quotation or booking confirmation.

The Company will provide services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment for the agreed work.

3. Booking Process

3.1 Quotation

All quotations are based on the information supplied by the Client, including addresses, access conditions, inventory, special handling requirements, and proposed dates. Quotations may be provided verbally or in writing and are valid for a limited time as stated in the quotation or, if no period is stated, for 30 days from the date of issue.

3.2 Acceptance of quotation

A binding Contract is formed when the Client confirms acceptance of the quotation and the Company issues a booking confirmation. Acceptance may be made in writing, through an online form, or by other methods confirmed by the Company. The Company reserves the right to refuse any booking request at its sole discretion.

3.3 Information and access

The Client must provide accurate and complete information at the time of booking, including details of all Goods, access restrictions at collection and delivery addresses, parking limitations, staircases, lifts, and any items requiring special handling. The Client is responsible for arranging suitable access and any necessary permits for parking or entry.

4. Service Area

The Company provides services across the United Kingdom, with particular focus on urban areas commonly served by removal and storage companies. Services outside the normal operating area may be subject to additional charges, travel time, or specific conditions notified to the Client at the quotation stage.

5. Payments and Charges

5.1 Pricing

Charges are based on time, labour, distance, vehicle size, storage volume, and any additional services requested. The quotation will set out the basis of charges and any estimated or fixed prices. If the scope of work changes or the information supplied at booking is inaccurate or incomplete, the Company may adjust the charges to reflect the actual work required.

5.2 Deposits and prepayment

The Company may require a deposit or full prepayment before confirming a booking. The amount and due date will be specified in the quotation or booking confirmation. If the Client fails to pay the required deposit or prepayment by the specified date, the Company may cancel or refuse to carry out the Services.

5.3 Payment terms

Unless otherwise agreed in writing, all charges are payable on or before the date of the removal or commencement of storage. For ongoing storage, fees are typically billed monthly in advance. The Company may suspend access to stored Goods or withhold delivery if any sums are overdue.

5.4 Late payment and interest

Where payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate applicable to commercial debts until payment is made in full. The Client shall also be responsible for any reasonable costs of debt recovery incurred by the Company.

6. Cancellations and Postponements

6.1 Client cancellation

If the Client wishes to cancel or postpone any Services, notice must be given in writing or by other agreed means. The following cancellation charges may apply, based on the notice period before the scheduled start of the Services.

More than 7 days notice: no cancellation fee, save for non refundable third party charges.

Between 3 and 7 days notice: up to 50 percent of the quoted charges.

Less than 3 days notice: up to 100 percent of the quoted charges.

The Company may, at its discretion, waive or reduce cancellation charges in exceptional circumstances, but is under no obligation to do so.

6.2 Company cancellation

The Company may cancel or postpone Services if the Client is in breach of these Terms and Conditions, fails to provide necessary information or access, or fails to make required payments. The Company may also cancel or delay Services due to circumstances beyond its reasonable control, such as severe weather, road closures, strikes, or safety concerns. In such cases, the Company will use reasonable efforts to reschedule Services but will not be liable for any consequential loss.

7. Client Responsibilities

The Client is responsible for the following.

Ensuring that Goods are properly packed, labelled, and ready for collection unless packing services have been arranged.

Removing or securing all personal documents, money, jewellery, valuables, and items of sentimental or high value, unless a specific written agreement for their handling is in place.

Arranging suitable parking and access for vehicles, including any permits or authorisations required by local authorities or building managers.

Complying with all relevant laws and regulations relating to the Goods, including export, import, customs, safety, and waste disposal requirements.

Ensuring that no prohibited items are included in the Goods, particularly those listed under the waste and prohibited items section of these Terms and Conditions.

8. Storage Terms

8.1 Storage units and access

Where storage services are provided, the Goods will be stored in secure facilities designated by the Company. The specific nature of the storage, including whether it is containerised, palletised, or in a dedicated unit, will be set out in the storage agreement or booking confirmation.

Client access to stored Goods may be subject to prior appointment, identification requirements, and payment of any applicable access fees. The Company reserves the right to control and supervise access to storage areas for security and safety reasons.

8.2 Storage charges

Storage fees are generally charged per unit of space or type of storage and are payable in advance for the agreed period. If payment is not made on time, the Company may deny access to stored Goods and may exercise a lien over the Goods until all outstanding sums are settled.

8.3 Lien and sale of goods

If any charges remain unpaid for a prolonged period, the Company may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods to recover outstanding sums. Any surplus after deduction of charges and reasonable costs of sale will be made available to the Client upon request.

9. Waste Regulations and Prohibited Items

9.1 Waste compliance

The Company operates in accordance with relevant UK waste regulations. The Company is not a general waste carrier and will not remove, transport, or store controlled, hazardous, or regulated waste unless explicitly agreed in writing and conducted under appropriate licences and procedures.

9.2 Prohibited items

The Client must not include the following items in any Goods for removal or storage.

Hazardous materials including but not limited to flammable, explosive, corrosive, toxic, or radioactive substances.

Compressed gases, fuel, and other dangerous goods.

Perishable items, including food or plants that may decay, attract pests, or create odours.

Illegal items including contraband, stolen goods, and any items the possession or transport of which is unlawful.

Waste, rubbish, or items intended solely for disposal, unless a specific and compliant waste removal service has been arranged.

The Company reserves the right to refuse, remove, or dispose of any prohibited items found among the Goods, and to charge the Client for any associated costs, including safe disposal in compliance with regulation.

10. Liability and Insurance

10.1 Standard liability

The Company will take reasonable care of the Goods while they are in its custody or control. However, the Companys liability for loss of or damage to Goods is limited as set out in this section unless a higher level of cover has been agreed in writing.

10.2 Limits of liability

Unless otherwise agreed in writing, the Companys liability for loss or damage to Goods shall not exceed a reasonable market value per item or per consignment, subject to an overall financial cap. The specific cap and conditions may be set out in the quotation or booking confirmation. The Company does not accept liability for loss or damage to items of exceptional value, such as antiques, artworks, jewellery, or high value electronics, unless these items have been declared and a specific arrangement for additional cover has been made.

10.3 Exclusions of liability

The Company will not be liable for loss, damage, or delay arising from.

Pre existing damage, defects, or inherent vice in the Goods.

Normal wear and tear, minor scratches, or cosmetic damage occurring in the course of normal handling.

Acts or omissions of the Client, including insufficient packing where the Client is responsible for packing.

Events beyond the Companys reasonable control, including but not limited to extreme weather, road closures, traffic incidents, industrial action, and acts of third parties.

Loss of profit, loss of business, consequential or indirect loss, however arising.

10.4 Client insurance

The Client is strongly advised to arrange appropriate insurance for the full value of the Goods, either through the Company where offered or independently through a third party insurer. Where the Client chooses not to accept insurance offered by the Company, the Client acknowledges that recovery for loss or damage will be limited in accordance with these Terms and Conditions.

11. Claims and Complaints

Any claim for loss of or damage to Goods, or any complaint about the Services, must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable timeframe from the date of delivery or discovery of the issue. The Client should provide evidence of the alleged loss or damage, including photographs and a description of the affected items.

The Company will investigate all properly notified claims and complaints and will respond within a reasonable time. Failure to notify the Company within a reasonable period may prejudice the Companys ability to investigate and may affect the outcome of any claim.

12. Data Protection and Privacy

The Company will collect and process personal data required to provide the Services, administer bookings, handle payments, and manage the Contract. Personal data will be processed in accordance with applicable UK data protection laws. The Company will take reasonable steps to protect personal data against unauthorised access, use, or disclosure.

13. Termination

Either party may terminate the Contract for storage services by giving reasonable written notice in accordance with any minimum term or notice period set out in the storage agreement. The Client must pay all charges due up to the date of termination and arrange prompt removal of all stored Goods following settlement of any outstanding sums.

The Company may terminate the Contract immediately if the Client is in serious or persistent breach of these Terms and Conditions, fails to pay sums due, or becomes insolvent, bankrupt, or subject to similar proceedings.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede all previous understandings, statements, or representations, whether oral or written.

15.2 Variation

No variation of these Terms and Conditions shall be effective unless made in writing and agreed by an authorised representative of the Company.

15.3 Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15.4 No third party rights

Unless expressly stated otherwise, no person other than the Client and the Company shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of these Terms and Conditions.

15.5 Assignment

The Client may not assign, transfer, or sub contract any of its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or sub contract its rights and obligations where necessary to perform the Services, provided that the Company remains responsible for the proper performance of the Contract.