Hoxton Storage Service Terms and Conditions

These Hoxton Storage terms and conditions set out the basis on which we provide storage services to customers using our self storage and related facilities. By making a booking, signing an agreement, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before storing any goods with us. For clarity, references to we, us and our mean Hoxton Storage, and references to you and your mean the customer named on the booking or any authorised user acting on that customer’s behalf.

These terms apply to all storage units, ancillary services, and any items received, handled, or held by us in connection with your storage arrangement. They are intended to provide a fair and transparent framework for the use of our storage services. Nothing in these terms limits any rights you may have under applicable consumer law where such rights cannot lawfully be excluded.

By entering into a storage agreement with Hoxton Storage, you confirm that you are authorised to do so and that any information you provide is accurate and complete. You also confirm that you will comply with these terms, any reasonable site rules, and any instructions given by our staff for safety, security, and operational reasons.

Booking Process

The booking process for Hoxton storage units begins when you request a unit, either directly or through an approved reservation channel. You may be asked to provide identification, contact details, billing information, and any other information reasonably required to assess your booking and manage your account. We reserve the right to refuse, cancel, or delay a booking where the information provided is incomplete, inaccurate, suspicious, or where we reasonably believe the service would be misused.

Your booking is not confirmed until you receive our written confirmation and, where applicable, any initial payment or deposit has been successfully processed. Unit sizes and availability may change, and any description of a unit is provided for guidance only. While we aim to provide the requested space, we may substitute a comparable unit where necessary for operational reasons, provided this does not materially disadvantage you.

The person named on the booking is responsible for the account and for all use of the storage space. If multiple people are authorised to access the unit, the named customer remains fully responsible for their actions and omissions. You must notify us promptly of any changes to your details, including payment information, address, or authorised access arrangements. Failure to keep your details current may affect your ability to use the service.

Access and Use of the Storage Unit

You may use the storage space only for lawful purposes and only for the storage of goods owned by you or which you are authorised to store. You must not store items that are dangerous, illegal, stolen, contaminated, perishable in a way that could cause nuisance, or otherwise prohibited by law or by our site rules. We may inspect the contents of the unit where permitted by law and where reasonably necessary for safety, compliance, or enforcement of these terms.

You are responsible for packing and securing your goods appropriately. We do not check, value, or catalogue the contents of your stored items unless we expressly agree otherwise in writing. You must ensure that your goods are suitable for storage and that they do not create a risk to the unit, the building, other customers, or our staff. Any goods that require temperature, humidity, or specialist environmental control should only be stored if we have agreed to provide suitable conditions in writing.

Access to the storage area may be subject to opening hours, security controls, identification checks, and other procedures designed to protect the site and its users. We may suspend access temporarily for maintenance, emergency works, legal compliance, or reasons beyond our reasonable control. We will use reasonable efforts to minimise disruption, but we do not guarantee uninterrupted access at all times.

Payments, Fees, and Late Charges

All storage fees, administration charges, deposits, and any other payable amounts must be paid in accordance with the rates and billing cycle notified to you at the time of booking or afterwards if updated in accordance with these terms. Prices may be shown inclusive or exclusive of VAT depending on the nature of the charge and applicable tax rules. Where a pricing change applies, we will give notice where required by law or by the terms of your agreement.

You authorise us to take payment using the method you have provided for all sums due under the agreement, including storage fees, overdue balances, cleaning charges, waste disposal charges, damage costs, and any reasonable enforcement or recovery costs permitted by law. If a payment fails, is reversed, or is declined, you remain liable for the amount due and any bank or processing charges reasonably incurred by us.

Late payment may result in interest, administrative charges, restricted access, suspension of the service, or termination of the agreement, subject always to applicable law and any notice we are required to give. If your account remains unpaid, we may pursue debt recovery action and may exercise any lien, sale, or disposal rights available to us under the agreement or under law. We will act reasonably and proportionately when taking enforcement action.

Cancellations, Termination, and Refunds

You may cancel a booking before the service begins by giving notice in the manner described in your confirmation or agreement. Any cancellation rights available to consumers under law will apply in addition to these terms where relevant. If you have already taken possession of the unit, notice periods and minimum rental terms may apply, and charges may continue until the agreed end date or until the unit has been vacated, cleared, and returned to us in acceptable condition.

We may terminate or suspend your storage agreement immediately where you breach these terms, fail to pay amounts due, provide false information, use the unit for unlawful purposes, or create a safety or security risk. In less urgent cases, we may first ask you to remedy the issue within a reasonable period. If we terminate the agreement, you must remove your goods promptly and leave the unit empty, clean, and locked open if instructed.

Any refund will be calculated in accordance with the terms of your booking and applicable law. We are not required to refund charges already earned or incurred, including any fees relating to administration, cleaning, damage, or waste removal. If you leave goods behind, we may treat them as abandoned where permitted by law and may remove, store, sell, or dispose of them at your cost after giving any notice required.

Liability and Insurance

Our liability to you is limited to losses directly caused by our negligence or by our breach of these terms, and only to the extent such losses are reasonably foreseeable. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss arising from deterioration of items that are unsuitable for storage or were not properly packed, sealed, or declared. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

You remain responsible for insuring your goods for their full replacement value while they are stored. We do not provide insurance unless expressly stated in writing. If we do make insurance available, you must comply with the policy terms, disclosure obligations, and any exclusions or excesses. It is your responsibility to check whether your own contents insurance extends to goods in storage and to arrange additional cover if needed.

You agree to indemnify us against claims, losses, costs, and expenses arising from your breach of these terms, your negligent acts or omissions, or the storage of prohibited or unsafe items, except to the extent the loss was caused by our negligence or breach. This includes claims brought by third parties where your goods, conduct, or failure to comply with law causes damage, injury, nuisance, contamination, or other loss.

Waste Regulations, Cleaning, and Environmental Compliance

You must not use the storage unit to abandon waste, hazardous substances, or items requiring specialist disposal unless this has been expressly agreed in writing and all relevant legal requirements are met. All waste regulations must be followed, including rules relating to controlled waste, electrical items, batteries, chemicals, oils, paints, gas cylinders, asbestos, and any other regulated material. You are responsible for ensuring that no item stored by you breaches environmental law or creates a risk to the site or surrounding property.

If you leave rubbish, packaging, residue, liquid, contamination, or other waste in the unit or common areas, we may charge you for reasonable cleaning, decontamination, removal, transport, and disposal costs. Where the presence of waste or contamination requires specialist action, you will be responsible for all associated expenses to the fullest extent permitted by law. We may also report suspected illegal waste disposal or environmental offences to the appropriate authorities.

You must not dispose of unwanted items in bins, skips, loading areas, or other parts of the site unless those facilities are clearly designated for that use. Any disposal service we may offer is separate from storage and may be subject to additional terms, availability, and fees. Failure to comply with waste regulations may lead to immediate termination of the storage agreement and recovery of all resulting costs.

Our Rights to Move, Inspect, or Dispose of Goods

Where necessary for safety, maintenance, emergency response, legal compliance, or enforcement of these terms, we may move your goods within the site, inspect the unit, or require you to relocate items. We will use reasonable care when doing so, but you acknowledge that such actions may be necessary in the ordinary operation of the service. We may also take steps to protect the premises or other customers where we reasonably believe an item is dangerous, unlawful, or likely to cause damage.

If you fail to remove your goods by the end of the agreement or leave items abandoned, we may serve notice and then take such action as is permitted by law to sell, dispose of, recycle, or otherwise deal with the goods. Any proceeds of sale may be applied to storage charges, disposal costs, and other sums owed to us, with any balance handled in accordance with applicable law. If the items have no realistic resale value, they may be destroyed or disposed of safely.

We may retain access controls, keys, codes, or any other means of entry until all outstanding balances have been paid and all obligations satisfied, to the extent permitted by law. We are not obliged to release goods if doing so would reasonably expose us to risk, legal breach, or unpaid charges. These rights are in addition to any other rights or remedies available to us.

Changes to These Terms

We may update these terms from time to time to reflect changes in law, regulation, operational practice, security requirements, or the way the service is provided. Where changes are material and affect your rights or obligations, we will take reasonable steps to notify you in advance. Continued use of the storage service after the effective date of the updated terms will constitute acceptance of the revised wording, to the extent allowed by law.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be severed or interpreted to the minimum extent necessary, and the remaining provisions will continue in force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any waiver must be made in writing to be effective.

These terms, together with your booking confirmation and any written variations agreed by us, form the entire agreement between you and Hoxton Storage in relation to the services described. You should keep a copy for your records. If there is any conflict between these terms and a specific written agreement, the written agreement will prevail to the extent of that conflict.

Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the law of England and Wales. Subject to any mandatory consumer rights or other legal requirements, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to the storage service, these terms, or any related transaction.

If you are a consumer resident in another part of the United Kingdom, you may also benefit from mandatory protections under the law that applies to you, and nothing in these terms is intended to remove those protections where they cannot lawfully be waived. In the event of any uncertainty, the governing legal framework will be interpreted consistently with applicable UK law and consumer legislation.

By continuing to use Hoxton Storage, you acknowledge that you have read, understood, and agreed to these terms and conditions. We recommend that you review the agreement periodically, especially if your rental period is ongoing, your account details change, or you store goods with special handling needs. For avoidance of doubt, these terms are intended as a legal page and should be read alongside any booking confirmation or service-specific documents provided to you.